Frequently Asked Questions

5 Star Auto Glass offer’s lifetime warranties in writing for as long as you own your car

No, insurance will not increase under comprehensive coverage but double check with your insurance.

No, 5 Star Auto Glass in an affordable full service glass company with or without insurance coverage.

No, it’s your vehicle and you have a right to demand the very best.  Your insurance company does not have the right to tell you who should work on your vehicle.  Even if your car is a lease, you can still request 5 Star Auto Glass to do the installment.

Your deductible is a portion of your bill you are required to pay.  It falls under comprehensive.

Yes we do, but some limits apply.

Yes, 5 Star Auto Glass is recognized by all insurance companies.

Generally speaking, you can repair your vehicle’s windshield chip if the damage is less than 1-inch in diameter. A crack repair can be repaired as well if the damage is less than 8 inches. It would be best to bring your vehicle to our shop to have a glass technician inspect it before repairing.

We can typically complete a simple repair within 20-30 minutes.

As many as possible.

We charge $25 for rock chip repairs and $50 and up for crack repairs.

A windshield replacement is necessary if the damage:

• Penetrates both layers of the glass
• Passes across the driver’s line of sight
• Is located over the rain sensor and internal antenna
• Reaches the edges of the glass
• Forms multiple cracks like a web
• Is on the inside of the windshield
• Is over 18 inches long

It usually takes anywhere from 1.5- 2.0 hours to complete the replacement.

Yes, auto glass repair and replacement typically falls under comprehensive coverage and is optional. Keep in mind that, while your insurance may cover the cost of vehicle windshield replacement, your deductible may cost more than the windshield replacement service itself.

The cost of vehicle windshield replacement varies and depends on the car’s year, make, model, and any ADAS (Advanced Driver-Assistance System) features. Get an instant quote from us for your specific vehicle.

Yes, if the windshield has ADAS (Advanced Driver-Assistance System) features, it will need to be recalibrated. Our auto glass technicians at 5 Star Auto Glass are trained and equipped to recalibrate your windshield to ensure that all cameras and sensors are functioning properly.

You can have your car side window replaced in as little as two hours. At 5 Star Auto Glass, we inspect the damage, remove the door panel access, clean up any shattered glass and debris, install the new window, and test it to ensure it is functioning correctly.

Yes, car side window replacements are covered by insurance and typically fall under comprehensive coverage. Keep in mind that, while your insurance may cover the cost of car side window replacement, your deductible may cost more than the replacement service itself. Additionally, your premium may increase when you file a claim.

If your car side window has a large chip, it must be replaced. Unlike a windshield that’s made of tempered glass, side windows will typically shatter upon impact, which is why side window repairs are not as common as side window replacements. Generally, damaged side windows require a full replacement.

At 5 Star Auto Glass, all of our auto glass replacements are covered by a lifetime warranty on labor as long as you own or lease the vehicle.

After testing the side window for safety and confirming that the replacement is done properly, you can drive your car within minutes of a replacement.

It usually takes anywhere from 2.0-3.0 hours to complete the replacement.

The cost of replacing a car back window varies and depends on the car’s year, make, and model.  Get an instant quote from us for your specific vehicle.

Yes, car back window replacements can be covered by insurance and typically fall under comprehensive coverage.

It depends on the leak. It would be best to brought into our shop to have a glass technician inspect.

It typically takes 20-30 minutes to repace a car’s side mirror.

The cost of replacing a car back window varies and depends on the car’s year, make, model.

Yes, we can quickly and effectively replace just the side mirror of your car and ensure that the glass is secure.

Technically, yes you can drive your car if the side mirror is broken. However, a broken side mirror greatly reduces your visibility of other cars and pedestrians around you, which is a safety issue. If your side mirror is broken, it becomes challenging to change lanes, park, and ease out of your driveway or parking spot. If your side mirror is broken, it’s important to replace it as soon as possible.

Sunroof glass replacement can cost anywhere from $300 and up. Rates vary if there are other damages to the motor or the track and if any other parts need to be replaced. Get an instant quote on your sunroof glass replacement or give us a call at (403) 457-4446 for more information.

Yes, insurance can cover a vehicle sunroof repair and typically falls under comprehensive coverage. Keep in mind that, while your insurance may cover the cost of sunroof replacement, your deductible may cost more than the replacement service itself. Additionally, your premium may increase when you file a claim.

A standard replacement typically takes about two to five hours to complete, depending on the damage and what needs to be fixed. The installation may take longer depending on the type of windshield you have, how excessive the glass clean-up is, and other damages.

The cost of replacing an RV windshield varies and depends on the RV’s year, make, and model. Get an instant quote from us for your specific RV.

Yes, your insurance policy can cover an RV windshield replacement.

It would be best for you to bring your RV to our location, however mobile is also available.

A mobile windshield replacement typically takes anywhere from 1-1.5 hours to replace once arrived at the specified location.

Many customers delay replacing their windshield because of the interruption in their schedule, which is why we offer convenient mobile windshield replacement services at your home, office, or anywhere you want us to meet you. Mobile windshield replacement is convenient and hassle-free.

No, while we can do a full replacement at your home or business, windshield repairs are only done at our shop. 

We will come to your home, business, or anywhere that you may need us free of charge if within 10km of our shop. We apply a small travel fee if you are outside of this area.

Yes, our mobile units are fully equipped and our expert team gets the job done properly.